ACCOUNT SUPERVISOR

Summary: Gido is a new project incubated by SCommerce (formerly known as Giaohangnhanh) with the ambition to create a digital platform for modern forwarding and cross-border delivery.

The emergence of cross-border e-commerce raises the need for more transparent and efficient cross-border supply chain. Shipments need to be handled, processed and tracked at SKU and/or individual parcel level instead of container/ pallet, and cross-border inventory needs to be synchronized on a connected IT system to allow real time inventory allocation and supply chain shortening.

Gido platform consists of 2 main modules:

  • Overseas warehouse management platform;
  • Freight forwarder platform;

With this platform, Gido aspires to serve the following groups of customers:

  • E-commerce marketplace who would like to support cross-border selling from other countries to Vietnam & Southeast Asia (cross-border delivery for e-commerce parcel);
  • Customers who want to import from other countries such as China, Korea.. and need one comprehensive software to manage their shipments from these countries to Vietnam & Southeast Asia;

You will:

– Hire & manage account team of 5 account executives

– Drive account team to achieve revenue, pricing and gross margin target

  • Hire, train and manage account team;
  • Prepare cheat sheet and SOP for account team;
  • Prepare account team recruitment process: candidate pipeline, interview questions, detailed performance evaluation process;
  • Drive account team performance;

– Establish, measure and review KPI for account team to drive team’s performance;

– Train account team to fully understand company’s product, services’ terms & conditions, software, contract, pricing policy;

– Forecast and report

  • Prepare regular reports of progress and forecasts to internal and external volume;
  • Forecast and re-forecast volume growth and communicate effectively with relevant stakeholders.

An ideal candidate should be:

  • At least 1+ year of experience in account supervisor position with good track record (revenue, profit margin);
  • Experienced with hiring account people;
  • Logistics background is plus;
  • Strong communication and interpersonal skills;
  • Resilient, positive thinking;
  • Disciplined;
  • Ability to motivate and drive performance of account team.

How to apply:

Interested candidates please send CV & cover letter to: [email protected]