CUSTOMER SERVICE

Summary: Gido is a new project incubated by SCommerce (formerly known as Giaohangnhanh) with the ambition to create a digital platform for modern forwarding and cross-border delivery.

The emergence of cross-border e-commerce raises the need for more transparent and efficient cross-border supply chain. Shipments need to be handled, processed and tracked at SKU and/or individual parcel level instead of container/ pallet, and cross-border inventory needs to be synchronized on a connected IT system to allow real time inventory allocation and supply chain shortening.

Gido platform consists of 2 main modules:

  • Overseas warehouse management platform;
  • Freight forwarder platform;

With this platform, Gido aspires to serve the following groups of customers:

  • E-commerce marketplace who would like to support cross-border selling from other countries to Vietnam & Southeast Asia (cross-border delivery for e-commerce parcel);
  • Customers who want to import from other countries such as China, Korea.. and need one comprehensive software to manage their shipments from these countries to Vietnam & Southeast Asia;

You will:

  • Receive and reply to any inquiry from the customer.
  • Receive complaints from customers and find out the solution together with other departments.
  • Build customer service culture and ensure high customer satisfaction.
  • Ensure in time response (24 hours) to customers on inquiry & order management.
  • Ensure on time delivery to meet customers’ expectations.
  • Ensue data accuracy to customer & operation team.
  • Handle daily, weekly and monthly reports to supervisor.
  • Maintains work flow by monitoring steps of the process.

An ideal candidate should be:

  • Experienced in customer service;
  • Proficient verbal and written in English (Chinese is a plus);
  • Good problem solving & communication skill with internal & external;
  • Good at computer skill of Microsoft Words, Microsoft Excel, Microsoft Powerpoint;
  • Honest, friendly, able to work under pressure, careful, active, teamwork and considerable.

How to apply:

Interested candidates please send CV & cover letter to: [email protected]