Summary: Gido is a new project incubated by SCommerce (formerly known as Giaohangnhanh) with the ambition to create a digital platform for modern forwarding and cross-border delivery.
The emergence of cross-border e-commerce raises the need for more transparent and efficient cross-border supply chain. Shipments need to be handled, processed and tracked at SKU and/or individual parcel level instead of container/ pallet, and cross-border inventory needs to be synchronized on a connected IT system to allow real time inventory allocation and supply chain shortening.
Gido platform consists of 2 main modules:
Overseas warehouse management platform;
Freight forwarder platform;
With this platform, Gido aspires to serve the following groups of customers:
E-commerce marketplace who would like to support cross-border selling from other countries to Vietnam & Southeast Asia (cross-border delivery for e-commerce parcel);
Customers who want to import from other countries such as China, Korea.. and need one comprehensive software to manage their shipments from these countries to Vietnam & Southeast Asia;
Receive and reply to any inquiry from the customer.
Receive complaints from customers and find out the solution together with other departments.
Build customer service culture and ensure high customer satisfaction.
Ensure in time response (24 hours) to customers on inquiry & order management.
Ensure on time delivery to meet customers’ expectations.
Ensue data accuracy to customer & operation team.
Handle daily, weekly and monthly reports to supervisor.
Maintains work flow by monitoring steps of the process.
An ideal candidate should be:
Experienced in customer service;
Proficient verbal and written in English (Chinese is a plus);
Good problem solving & communication skill with internal & external;
Good at computer skill of Microsoft Words, Microsoft Excel, Microsoft Powerpoint;
Honest, friendly, able to work under pressure, careful, active, teamwork and considerable.
https://gido.vn/wp-content/uploads/2020/02/customer-service-examples-feature-image2-1200x676.png6761200adminhttps://gido.vn/wp-content/uploads/2018/10/NewLogo.pngadmin2020-02-26 15:09:542020-03-03 09:55:05CUSTOMER SERVICE