Gido is a new project incubated by SCommerce (formerly known as Giaohangnhanh) with the ambition to create a digital platform for modern forwarding and cross-border delivery.
Being one of the oldest trade on earth and valued at $ 9 trillion today, even in this age of ubiquitous real-time tracking and on-demand intra-city delivery, cross-border freight forwarding still relies on antiquated systems, including faxes and phone calls, and personal connections, to coordinate along the delivery chain. It is difficult for customers to track their shipment at SKU/ items level on a single dashboard like how we are doing with Uber and Grab.
The emergence of cross-border e-commerce raises the need for more transparent and efficient cross-border supply chain. Shipments need to be handled, processed and tracked at SKU and/or individual parcel level instead of container/ pallet, and cross-border inventory needs to be synchronized on a connected IT system to allow real time inventory allocation and supply chain shortening.
With this platform, Gido aspires to serve the following groups of customers:
E-commerce marketplace who would like to support cross-border selling from other countries to Vietnam (cross-border delivery for e-commerce parcel);
Customers who want to import from other countries such as USA, China, Japan.. who need one comprehensive software to manage their shipments;
A forwarding specialist will coordinate Gido’s shipments, mostly e-commerce parcels and LCL cargos, during freight and customs clearance process, from overseas warehouse to Vietnam warehouse.
Handle shipments from overseas warehouse’s outbound phase until successful handing-over to Vietnam warehouses;
Liaise with freight agents, customs brokers and 3rd party forwarding agents;
Source new freight agents, customs brokers, and 3rd party forwarding agents; negotiate for most competitive rates;
Pack parcels during overseas warehouse outbound phase to optimize freight and customs clearance (working with overseas warehouse specialist to provide step-by-step instructions for warehouse workers);
Plan and track freight and customs clearance budget;
Prepare manifest and related documents for freight / customs clearance purposes; Correct documents if necessary during the process; Train subordinates or collaborators to prepare and check these documents;
Handle DG shipments (including checking and preparing MSDS);
Prepare cost structure for freight and clearance rates for management approval;
Setup KPI framework for freight agents and customs brokers on cost, lead-time, quality;
Setup and follow up with communications plans for partners;
Setup a “freight and customs clearance blueprint” to standardize all aspects of freights and clearance process to ensure consistent level of performance after setup phase;
Your performance will be measured by:
Lead time and on time ratio of shipments;
Quality of shipments (i.e. % of parcels are lost, damaged, delayed or untrackable during freight and customs clearance);
Freight and customs clearance cost;
Reliability of services;
Accuracy of documents;
You are an ideal candidate if:
You have been working in a freight forwarding company for at least 2 years, with job duties covering CS/ docs/ pricing functions;
Experienced with consol shipment, air freight, inbound customs clearance (especially manifest clearance), nominated shipment, freehand shipment, DG shipment;
Experienced with managing overseas freight agents (preferably having experienced with sales to overseas agents for nominated shipment), checking and negotiating freight rates;
Possess good knowledge in related fields (both by laws and by practice); Experienced with drafting and reviewing related documents/ contracts;
Calm and have good problem solving skills;
Fluent in English (writing & speaking);
Detail oriented and good time management;
Willing to work overtime and get your hand-dirty;
Demonstrate good teamwork & communications skills;
The forwarding specialist is also the main assistant to CEO to follow up with key accounts, especially leading e-commerce market places, to negotiate for cross-border logistics service offered by the company to these customers. In that respect, you need to (1) have good inter-personal skills and email etiquette (2) experienced with dealing with foreign customers (3) capable of preparing professional quotations, presentation slides and sales pitch.