Key Account Executive

Summary: Gido is a new project incubated by SCommerce (formerly known as Giaohangnhanh) with the ambition to create a digital platform for modern forwarding and cross-border delivery.

The emergence of cross-border e-commerce raises the need for more transparent and efficient cross-border supply chain. Shipments need to be handled, processed and tracked at SKU and/or individual parcel level instead of container/ pallet, and cross-border inventory needs to be synchronized on a connected IT system to allow real time inventory allocation and supply chain shortening.

Gido platform consists of 2 main modules:

  • Overseas warehouse management platform;
  • Freight forwarder platform;

With this platform, Gido aspires to serve the following groups of customers:

  • E-commerce marketplace who would like to support cross-border selling from other countries to Vietnam & Southeast Asia (cross-border delivery for e-commerce parcel);
  • Customers who want to import from other countries such as China, Korea.. and need one comprehensive software to manage their shipments from these countries to Vietnam & Southeast Asia;

You will:

  • Develop customers’ portfolio (mostly regional customers);
  • Develop trust relationships with a portfolio of major clients and partners (agents);
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives;
  • Work with customers and operations team to design the correct product for them, and collaborate with internal team to identify key product which is scalable to focus on;
  • Collect feedback from customers to validate & improve product market fit;
  • Ensure the correct products and services are delivered to customers in a timely manner;
  • Serve as the link of communication between key customers and internal teams ( tech, operations);
  • Design pricing scheme, and promotion campaigns for Gido’s cross-border delivery services;
  • Prepare regular reports of progress and forecasts to internal and external volume;
  • Forecast and reforecast volume growth and communicate effectively with relevant stakeholders;

An ideal candidate should be:


  • Detail oriented and good time management;
  • Courage to challenge the status quo when logic and reason require it;

* Skill:

  • Excellent presentation and communication skills in English (Chinese is a plus);
  • Excellent persuasive and interpersonal skills;

* Work experience:

  • Experiences in working with foreign customers (Chinese/ Korean/ Singapore background);
  • Logistics / operations background is a plus;

How to apply:

Interested candidates please send CV & cover letter to: [email protected]