TUYỂN DỤNG: Operations Product Analyst

Summary: Gido is a new project incubated by SCommerce (formerly known as Giaohangnhanh) with the ambition to create a digital platform for modern forwarding and cross-border delivery.

The emergence of cross-border e-commerce raises the need for more transparent and efficient cross-border supply chain. Shipments need to be handled, processed and tracked at SKU and/or individual parcel level instead of container/ pallet, and cross-border inventory needs to be synchronized on a connected IT system to allow real time inventory allocation and supply chain shortening.

Gido platform consists of 2 main modules:

  • Overseas warehouse management platform;
  • Freight forwarder platform;  

With this platform, Gido aspires to serve the following groups of customers:

  • E-commerce marketplace who would like to support cross-border selling from other countries to Vietnam & Southeast Asia (cross-border delivery for e-commerce parcel);
  • Customers who want to import from other countries such as China, Korea.. and need one comprehensive software to manage their shipments from these countries to Vietnam & Southeast Asia;

We look for candidates who are inspired by data, technology, ready to get hands dirty with operations on the ground, willing to explore the unknowns and able to learn fast to join the team. No previous experience in logistics is mandatory.

You will:

  • Develop, test and validate hypothesis for operations flow using actual data. For example: how many re-attempt for delivery should Gido make?  
  • Document template for input/ output information, data. For example: which information should customers send to Gido before cargo arrives at Gido warehouse, in which format and when? How should you store quotation from vendors in the Excel template so that you can write VLookup functions to update total charge automatically, real time?
  • Create, implement and fine tune SOP, flow chart for vendors and internal team. For example: if cargo arrives before valid information is submitted on Gido system, what should Gido do with the cargo?
  • Design use cases for systems, which is input for technical team to develop respective soft-wares. You will test and roll out such software system (i.e. act as product owner during development progress);
  • A/B testing different features and flows to optimize;
  • Draft template for contract and terms of service for customers, vendors,..
  • Roll out Gido’s system (both software and hardware) with vendors and internal team; Train vendors and internal team to use system and minimize discrepancy between physical inventory and online data;   
  • Design and monitor KPI framework for vendors and internal team;
  • Measure operations metrics for warehouse: lead time, on time ratio, backlog; Using SQL/ BigQuery to automate data reporting;

An ideal candidate should be:

  • Full fluency in English; Chinese is a plus;
  • Strong analytical thinking;
  • Willing to explore the unknowns and set up new things;
  • Obsessed with data and optimisation;
  • Think clearly with funnel, probability, metrics, iteration, variable;
  • Experiment mindset: do not think too much without data; rather, you should be able to identify key assumptions, formulate quick action plans, run A/B testing, and optimise/ revise once you have more data;
  • Obsessed with automation or on-demand mentality to disrupt existing industries;
  • Ready and able to learn fast; Do things that you don’t have experiences with;
  • Next-level attention to detail;
  • Willing to get hands dirty with on-the-ground operations;
  • Data-driven, familiar with Excel, SQL;
  • Courage to challenge the status quo when logic and reason require it;
  • Technology oriented. No paper. All digital;
  • Very structured with high level of energy;

How to apply:

Interested candidates please send CV & cover letter to: [email protected] (Ms.Trinh) by 30 June 2019.